U.S. Department of Energy - National Laboratories

Project Details

The Situation: The government agency recently launched a Laboratory-wide governance program as a follow-on to an unsuccessful program. New processes needed to be implemented. The program needed a new brand. And, after the rebranding stage, the agency wanted to have a dedicated team that could keep the program afloat.

The Problem: The program needed a high-touch contractor who could become an integral part of not only the rebranding, but the continued maintenance of the program. The contractor company needed to have team members experienced in the industry as well as those who could bring fresh ideas in the areas of business process, Web technology, and instructional design. Lastly, the contractor company needed to work well with the existing staff.

Our Solution: We were the successful bidder on the contract. We were able to retain the high-performing team members to assist with the rebranding stage as well as other initiatives that emerged. We provide services in requirements analysis support, program support, project controls, content, and information technology. Combining our expertise allows us to deliver our Think. Write. Build. disciplines to meet the needs of the program. In consultation with the program's management team, we developed a rebranding project plan that used both Agile and Waterfall frameworks depending on the required deliverables. Our local and distributed team members help to maintain the business and technology project requirements and manage team members to ensure success of the overall project. 
The Result: We successfully completed the rebranding phase for the program on time and under budget. Now, as the program reaches a mature phase, we seek ways to provide solutions to emerging pain points. Our team is dedicated to the work and continues to be responsible for new deliverables on this program and supporting programs from the same client. We anticipate the client's needs by identifying opportunities to bring on additional team members and use innovative approaches to increase the strength of the program. We have an overarching goal of eliminating waste and using processes that decrease the likelihood of defects in our resulting services and products.

Business Analysis, Requirements Engineering, Project Management, Procedure Writing, Instructional Design, Web Redesign
U.S. Department of Energy - National Laboratories

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