Client Pains: The founders of JD Instruments, LLC were focused on creating the next innovation for their integrated circuit testers and semiconductor test systems. They had recently upgraded their systems and needed to have their technical documentation and training materials updated to match these changes. JD Instruments wanted to work with a strong technical writer and instructional designer who was tech-savvy enough to learn their hardware and software.
Our Value-Based Solution: We worked onsite with JD Instruments, LLC over several months to learn their engineering systems and update their documentation. We completed all of the following:
- Learned how to use their Algorithmic/Test Vector (ATV) IC Test System and Parametric Work Station (PWS) Analog Tester
- Reviewed current online technical documentation and training materials to note procedures that needed updating
- Edited documentation to improve organization, flow, and style
- Walked through changes with the actual test systems to ensure accuracy
The founders were able to focus on their work while being able to deliver updated documentation to their customers in a timely fashion.